Terms & Conditions

1. About These Terms

These terms and conditions (“Terms”) govern all services provided by One 4 All Services (QBCC Licence 15512477) (“we”, “us”, “our”) to you (“the Client”). By requesting a quote, engaging our services, or authorising work to proceed, you agree to these Terms.

We may update these Terms from time to time. The version published on this page at the time you engage our services applies to that engagement.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law (Schedule 2), or any equivalent state or territory legislation that cannot lawfully be excluded or modified. If any provision of these Terms is inconsistent with such legislation, that provision is to be read down or severed to the extent of the inconsistency.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services re-supplied or to receive payment of the cost of having the services re-supplied if the services fail to be of acceptable quality and the failure does not amount to a major failure.

3. Quotes & Pricing

All quotes are provided in Australian dollars and are exclusive of GST unless stated otherwise.

• Quotes are estimates based on the information available at the time of inspection or description. Final pricing may vary if the actual scope of work differs from what was quoted.
• Quotes are valid for 30 days from the date of issue unless otherwise specified.
• We aim to provide quotes within 72 hours of receiving your request. This is a target, not a guarantee, and may vary based on workload, site access requirements, or the complexity of the job.
• If additional work is discovered during a job that was not included in the original quote, we will notify you and seek approval before proceeding. Additional work will be quoted separately.
• Where we quote “no hidden fees”, this means the quoted price covers the agreed scope of work. It does not mean the price cannot change if the scope changes or unforeseen conditions are encountered.
• Where we state “what we quote is what you pay”, this means the quoted price is fixed for the agreed scope. It does not apply to variations, additional work approved by the Client, or changes in scope under Section 6.

4. Acceptance & Authorisation

Work will not commence until the Client (or an authorised representative, including a strata or body corporate manager acting on behalf of an owners' corporation) accepts the quote in writing — by email, through our contact form, or via a signed quote document. Verbal acceptance over the phone is also valid where followed by written confirmation.

For strata and body corporate work, we accept instructions from the appointed strata manager or body corporate manager. We are not responsible for verifying that internal committee approvals have been obtained — that responsibility rests with the instructing manager.

5. Scheduling & Access

• Scheduled dates and times are targets and may be affected by weather, material availability, prior job overruns, or other factors outside our reasonable control.
• The Client must provide safe, clear access to the work area. If our team cannot safely access the site or the work area is not as described, we reserve the right to reschedule or requote.
• Emergency callouts are subject to availability. We will make reasonable efforts to respond promptly but do not guarantee specific response times for emergency work.

6. Scope of Work & Variations

The scope of work is limited to what is described in the accepted quote. Any additional requests, changes, or unforeseen conditions (including latent defects, asbestos, concealed damage, or non-compliant existing work) may require a variation.

Variations will be communicated to the Client and must be approved before additional work proceeds. Variation costs will be added to the final invoice.

We may engage licensed subcontractors to perform part of the work. We remain responsible for the quality of all work performed under our engagement.

7. Photo Reports & Documentation

We provide before, during, and after photos on completed jobs as standard practice. These are provided for the Client's records and reporting purposes.

• Photo reports are a service standard, not a contractual obligation. In some circumstances (safety restrictions, weather, access limitations) photos may not be possible for all stages of the work.
• We may use de-identified project photos for marketing, social media, or our website portfolio unless the Client requests otherwise in writing prior to the commencement of work.

8. Payment Terms

• Payment is due within 14 days of invoice unless alternative terms are agreed in writing.
• For jobs exceeding $5,000 (ex. GST), we may require a deposit of up to 50% prior to commencement, with the balance due on completion. For residential building work contracts exceeding $20,000, the deposit will not exceed 10% of the contract price, in accordance with the QBCC Act.
• We accept bank transfer, credit card, and other payment methods as advised at the time of invoicing.
• Overdue invoices may incur interest at the rate of 1.5% per month on the outstanding balance, calculated from the due date.
• We reserve the right to suspend or cease work on any current or future jobs where invoices remain unpaid beyond 30 days.

9. Cancellation

• The Client may cancel an accepted quote at any time prior to commencement of work at no charge.
• If work has commenced, the Client is liable for the cost of work completed to date, including any materials ordered or custom-fabricated for the job.
• We may cancel or withdraw from a job if site conditions are unsafe, if the Client fails to provide required access, or if payment terms are not met. In such cases, we will provide reasonable notice and invoice for work completed.

10. Warranties & Defects

In addition to your rights under the Australian Consumer Law:

• We warrant that all work will be performed in a proper and workmanlike manner, using materials fit for purpose, and in compliance with applicable Australian Standards, the Building Code of Australia, and QBCC requirements.
• Defects in workmanship attributable to us will be rectified at no additional cost if reported within a reasonable time and the defect is not caused by misuse, third-party interference, normal wear and tear, or conditions outside our control.
• Manufacturer warranties on materials and products are passed through to the Client. We are not liable for defects in manufacturer-supplied products beyond what is required under the Australian Consumer Law.
• This clause does not limit any statutory warranty period under the Queensland Building and Construction Commission Act 1991.
• Ownership of materials passes to the Client upon full payment. Materials stored on site prior to installation are at the Client's risk unless damage is caused by our negligence.

11. Limitation of Liability

To the maximum extent permitted by law and subject to Section 2 (Australian Consumer Law) of these Terms:

• Our total liability for any claim arising from or in connection with the services is limited to the total amount paid or payable by the Client for the specific job giving rise to the claim.
• We are not liable for indirect, consequential, or incidental loss or damage, including but not limited to loss of profit, loss of revenue, loss of use, or loss of opportunity, except where such liability cannot be excluded under the Australian Consumer Law.
• We are not liable for loss or damage caused by pre-existing defects, latent conditions, or non-compliant work by others that was not identified in our original quote or scope.

12. Insurance

We maintain public liability insurance and professional indemnity insurance appropriate to the nature and scale of the work we undertake. Certificates of currency are available on request.

13. Licensing

All building work is performed under QBCC Licence 15512477. Work requiring specialist licences (e.g., electrical work, plumbing) is performed by, or under the supervision of, appropriately licensed tradespeople in accordance with Queensland legislation.

14. Work Health & Safety

We comply with the Work Health and Safety Act 2011 (Qld) and associated regulations. The Client must notify us of any known hazards on site, including but not limited to asbestos, electrical hazards, contaminated materials, or restricted access zones. Failure to disclose known hazards may result in additional charges or withdrawal from the job.

If asbestos-containing material (ACM) is suspected or encountered during work, we will stop work immediately and notify the Client. Asbestos removal and remediation is not included in any quote unless expressly stated. Any required asbestos work will be referred to a licensed asbestos removalist in accordance with Queensland legislation.

15. Privacy

We collect personal information (name, email, phone number, property address) solely for the purpose of providing quotes and delivering services. We do not sell or share your personal information with third parties except where necessary to perform the work (e.g., subcontractors, material suppliers) or where required by law. Our handling of personal information is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We also collect photographs of your property for job documentation and reporting purposes. Photos are retained for seven years in line with record-keeping obligations. You may request deletion of your personal information by contacting us using the details in Section 20.

16. Dispute Resolution

If a dispute arises in relation to the services, the parties agree to:

• First, attempt to resolve the matter by direct negotiation in good faith.
• If unresolved within 14 days, either party may refer the dispute to mediation administered by the Queensland Building and Construction Commission (QBCC) or another agreed mediator.
• Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief, or from exercising any right under the QBCC dispute resolution process.

17. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, pandemic restrictions, supply chain disruption, industrial action, or government-imposed restrictions. We will notify the Client as soon as practicable and resume work when the event has passed.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.

19. Severability

If any provision of these Terms is found to be void, unenforceable, or invalid, that provision is severed without affecting the validity of the remaining provisions.

20. Contact

If you have questions about these Terms, contact us:

• Phone: 0494 139 446
• Email: info@one4allservices.com.au